GENERAL TERMS AND CONDITIONS FOR PURCHASING PRODUCTS OFFERED THROUGH THE ONLINE STORE www.martinez-perfume.com

These general terms and conditions define the rules for using the site and the rules and procedures for purchasing the products offered through it, constituting an online store https://martinez-perfume.com/.

When using this site, the general terms and conditions are applicable and govern the relationship between the site owner, MARTINEZ BOUTIK LTD, and the users and buyers of the offered goods.

The general terms are binding for both parties in the relationships arising between the parties on the occasion of the use of the electronic page, starting from the moment of its use, which occurs with the opening of the electronic portal https://martinez-perfume.com/ by the user.

The virtual store https://martinez-perfume.com/ is a website / electronic page / for e-commerce for the sale and delivery of the cosmetic products offered therein.

Given that the sales contract made with the site users is concluded based on an offer by the provider to the consumer as part of a goods sales system, where from the date of making the offer to the conclusion of the contract, including the time of the contract conclusion, the parties are not in physical contact with each other, the contract is a distance sales contract, as it is subject to the rules regulated by the Consumer Protection Act.

In view of the conclusion of the sales contract made with the site users, the fact that the user registers on the site and indicates their email address, confirms their acceptance of these general terms and conditions, and is a preliminary consent of the user for the use of email as a technical means, used also by the provider, for the needs of contracting and performance of the contracts, with the subject being the goods sold through the site.

Means of distance communication, other than automated calling system without human intervention; fax; and email, which enable individual communication, are used by the provider when the user has not expressly stated their disagreement to use them.

This site does not offer or sell prescription medicines.

For the needs of concluding the sales contract for the goods indicated on this site, and before the conclusion of the contract, the user has the opportunity and is obliged to acquaint themselves with the information provided on this site by the Provider, regarding the following:

1. the name and address of the provider
2. the main characteristics of the goods or services – specified in the individual articles /windows/, giving a description of the main characteristics of the goods or services, which information is visible before starting the procedure for ordering the goods, happening with the activation of the “buy” button, by clicking on it;
3. the price of the goods or services including all taxes and fees are specified in the individual articles /windows/, referred to in item 2 above, giving a description of the main characteristics of the goods or services, which information is visible before starting the procedure for ordering the goods, happening with the activation of the “buy” button, by clicking on it;
4. the value of postal or transport costs, not included in the price of the goods or services related to their delivery – specified below in these General Terms and Conditions;
5. the value of using the means of communication at a distance when it is calculated in a manner different from the basic tariff – there are no such costs in transactions made through this site;
6. the method of payment, delivery, and execution of the contract – specified below in these General Terms and Conditions;
7. the consumer’s right to withdraw from the contract and the conditions under which the goods can be returned or the service can be cancelled – specified below in these General Terms and Conditions;
8. the period during which the made offer or price remains valid – specified below in these General Terms and Conditions;
9. the minimum duration of the contract – in contracts for constant or periodic delivery of goods or services – contracts made through this site do not involve constant or periodic delivery of goods or services.

1. RIGHTS AND OBLIGATIONS OF THE PARTIES

1.1. MARTINEZ BOUTIK LTD undertakes the obligation:

• To transfer the ownership of the goods ordered by the customer for purchase and to deliver the same, after the payment of the due price for the respective goods.
• To deliver goods of the corresponding quality, making them suitable for their ordinary use.
• To use the personal data provided by the customer – name, address, phone, e-mail, and other data for the preparation of an invoice (when the user wishes to receive one), solely for the needs of the contractual relationships of the parties arising from the use of the site, under the conditions of the Personal Data Protection Act.
• To take the necessary care to maintain accurate and current information regarding the goods and services offered.

1.2. The customer undertakes the obligation:

• To provide accurate personal data, phone, delivery address, and email address.
• To pay the price of the ordered goods.
• To pay the delivery costs of the ordered goods.
• To cooperate and ensure the receipt of the ordered goods;
• Not to perform actions that violate the legislation in the Republic of Bulgaria.
• Not to make fictitious orders or any other actions that would hinder the operation of the site or cause harm to the selling company.
• Not to infringe the rights of intellectual and industrial property, whether of the site owner or third parties
  
  1.3. REGARDING THE CONSUMER’S RIGHT TO WITHDRAW FROM THE CONTRACT AND THE CONDITIONS UNDER WHICH THE GOODS CAN BE RETURNED or the service can be cancelled:

THE CONSUMER HAS THE RIGHT, without owing compensation or penalty and without stating a reason, TO WITHDRAW FROM THE CONCLUDED DISTANCE CONTRACT WITHIN SEVEN WORKING DAYS, COUNTED FROM THE DATE OF RECEIPT OF THE GOODS by the same.

The right to withdrawal can be exercised in case the goods have not been used and are in the condition in which they were delivered, including the integrity of their packaging not being compromised.

A mandatory condition is that the purchased products are in proper commercial condition, without damaged packaging and without having been used or tested.

The return is made to the office, at the address of the management of the provider, after notifying the provider, at the indicated email address, and the costs of returning the goods are at the expense of the consumer.

This period is extended, under the conditions of the CPA, in case the provider has not fulfilled its obligations under Art. 54 of the CPA;

This right does not apply with respect to the delivery of goods, which by their nature cannot be returned or are liable to deteriorate rapidly, or there is a risk of deterioration of their quality characteristics; for the delivery of audio and video recordings or software products printed by the consumer; for the delivery of newspapers, magazines, and other periodicals;

When the provider has not fulfilled its obligations under Art. 54, the consumer has the right to withdraw from the concluded contract within three months, counted from the date of receipt of the goods or from the conclusion of the service provision contract.

In case the consumer WITHDRAWS FROM THE CONCLUDED DISTANCE CONTRACT, the Provider is obliged to refund to the consumer the full amount paid by him (if there is an advance payment of such) no later than 30 days from the date on which the consumer exercised his right to withdraw from the concluded contract.

The consumer is obliged to keep the goods received from the provider, their quality, and safety during the seven-day period in which he can exercise his right to withdrawal.

The provider is obliged to fulfill the contract concluded from a distance, not later than 30 days from the date following the sending of the order by the consumer to the provider through the use of a means of communication from a distance unless the parties have agreed on a different delivery term.

By accepting these general terms and conditions, the user accepts the delivery to be made within the times specified in this.

When the provider cannot fulfill its obligations under the contract because it does not have the ordered goods and services, it is obliged to notify the consumer and to refund the amounts paid by him (if there is an advance payment) within 30 days from the date on which the provider should have fulfilled its obligation under the contract.

1.4. Regarding the period during which the made offer or price remains valid – the made offer and price remain valid until the expiration of the withdrawal period;

2. WARRANTY PERIODS.

The claim is reviewed within 3 (three) days after the date it was filed.

Claims are not accepted in the absence of original, filled out, and stamped documents certifying the delivery and payment of the price; as well as in case the stamped serial numbers of the goods cannot be read, and also in case of improper use and if the goods have been used in a way inadequate to their intended purpose, including unauthorized repair, incorrect operation, exposure to organic solvents (gasoline, kerosene, oil, etc.).

We also inform you that using the goods in a way inadequate to their intended purpose increases the risk to the safety and security of persons and property in the vicinity. Regardless of the commercial warranty undertaken, according to

the CPA, we are responsible for the lack of conformity of the purchased goods with the sales contract.


3. DELIVERY AND PAYMENT METHOD.

The goods you ordered will be delivered by local courier services, selected based on the recipient’s address. Delivery hours are from 9:00 am to 5:30 pm on weekdays, and until 1:30 pm on Saturdays. Deliveries are not made on Sundays and on days declared as official holidays. Deliveries are made only within the territory of the Republic of Bulgaria.

The costs of insuring the ordered items are at the expense of the seller.

Delivery time and delivery price:

• For an order, the delivery time is from 2 to 3 working days, with the delivery costs being at the expense of the buyer. The specific delivery charges will be calculated based on the local courier service rates and the delivery address.

The seller is not responsible for delays in delivery due to incorrect data provided by the client during registration on the site.

Customers of the online store https://martinez-perfume.com/ can make payments using the following method:

• Payment by card only; cash on delivery is not available.

By reading these terms and subsequently using the online store for purchases, you as a Client unconditionally agree with them. If you do not agree with the above, please do not use the store!

4. PERSONAL DATA MANAGEMENT

You can read more about what personal data we store for you, what we use them for, and how you can request them to be deleted on the PERSONAL DATA PRIVACY page, which is an integral part of the TERMS AND CONDITIONS for using this site.

For more information, do not hesitate to contact us!

NATIONAL PHONE 0700 35 990

MARTINEZ BOUTIK LTD